Charlene works as a Client Manager in our Private Client department. Her ability to service clients well is an asset to the team. Here is a quick Q & A with Charlene!
What is your role at NAP?
I am an account manager in the personal lines department. I help current clients with new home purchases, car changes, umbrella policies, valuable article floaters, etc.
What would people never guess you do in your role?
Even though we have a claims advocate, I will still review and counsel clients with regard to reporting claims and what the process will be.
What aspect of your role do you enjoy the most?
Giving clients peace of mind that the life and personal items they’ve worked hard for are protected in the event of a loss.
Before working here, what was the most unusual or interesting job you’ve ever had?
I used to service a book of clients made up of tattoo shops, permanent makeup application studios, and medi-spas.
What kinds of hobbies and interests do you have outside of work?
I enjoy spending time with my animals and watching and attending auto races, including my husband’s vintage stock car racing.
What is one thing you couldn’t live without?
I could not live without my cats and the lake.
What is your hidden talent or an interesting fact about you?
I enjoy helping on my husband’s auto racing pit crew.
What is your favorite movie and/or book? Why?
I love reading books by my favorite authors, Danielle Steele and Patricia Cornwell.
What is your motto, personal mantra or favorite quote?
Be careful what you wish for because you just might get it.
When are you happiest?
I am the happiest when I’m by my pool and fish pond.