Lisa DeMarco

Client Manager

Lisa works as a Client Manager in our Commercial Property and Casualty department and has been instrumental in making sure that our business clients have the right insurance programs to fit their specific needs. Here is a quick Q & A with Lisa!

What is your role at NAP?

I am a Business Client Manager and responsible for the day-to-day servicing of a large and diverse group of commercial clients within our office. My role is to understand the unique risks inherent to my clients’ business operations and to structure and manage insurance programs to address those needs. My everyday tasks can include reviewing and processing new and renewal policies and endorsements, reviewing contracts for clients, resolving billing concerns, renewal re-marketing, and quoting and placing new business for existing clients.

What would people never guess you do in your role?

Having spent the better part of my career in risk management and consulting, I gained a very strong background in contract review, which enables me to assist clients when negotiating contracts with third parties. I will make recommendations for incorporating insurance and indemnification provisions into contracts so that contractual obligations under their agreements dovetail with existing insurance contracts, thereby ensuring our clients are properly protected in the event of a claim.

What aspect of your role do you enjoy the most?

I enjoy educating my clients on the fundamentals of risk management – eliminating, transferring or minimizing the risk of financial loss. An insurance policy is just one way to effectively transfer risk. I like digging into my clients’ business exposures to really understand their risk, exploring and suggesting alternatives to transfer that risk contractually, or eliminate or minimize risk through proactive loss control and safety management programs. A well-informed client who is actively engaged in managing their risk will inevitably reduce their insurance cost and protect their bottom line. That is when I feel I have successfully performed my job.

Before working here, what was the most unusual or interesting job you’ve ever had?

Growing up I was considered a “tomboy” and in order to save enough money to purchase a dirt bike, I began working summers and weekends picking corn and pumpkins for a local farmer.  It was probably the hardest physical work I’ve ever done.  Aside from earning the money I needed to buy my motorcycle, my softball coach attributed my “rocket arm” ability to throw out a runner at home from shortstop to having hurled thousands of ears of corn four rows deep from the tractor.

What kinds of hobbies and interests do you have outside of work?

I have always enjoyed physical activity, both indoors and outdoors. I enjoy boating, snowmobiling, four-wheeling, and gardening. I love to Jazzercise, go antiquing, entertain, cook and eat out. My family and I make homemade red wines!! I love wine! I also love all animals and enjoy spending time and caring for our dogs, cats, chickens, fish, frogs, and pigeons! Did I say I love wine?

What is one thing you couldn’t live without?

That’s a tough one but I’d have to say love.

What is your hidden talent or an interesting fact about you?

I can’t tell you that because then it wouldn’t be hidden anymore! Haha. But I will provide an interesting fact: I have been a vegetarian for as long as I can remember.

What is your favorite movie and/or book? Why?

I have many favorite movies but one that is near and dear to my heart is Disney’s Toy Story. My son was about 3 years old when the movie came out and we must have watched it a least 1,000 times together. It tells an endearing story about friendship that both the young and old can relate to. The Power of Now by Eckhardt Tolle is a book that came to me at a time in my life when I really needed to take a step back and remind myself that all we truly have is the present moment. It is so easy to get wrapped up in the stresses of everyday life and this book helped me to embrace and accept all life experiences with grace and gratitude.

What is your motto, personal mantra, or favorite quote?

Just be nice! I try to be kind to everyone I meet and to find compassion for every situation because everyone is dealing with some kind of struggle.

When are you happiest?

I am happiest when I am with my loved ones… my family, my friends, my pets. It doesn’t matter where we are or what we are doing, just being with them makes my heart smile!